Return and Refund Policy

This Return and Refund Policy explains the procedures and conditions regarding order cancellations, product returns, refunds, exchanges, and the right of withdrawal for purchases made through Kasso Metal Store at kasso.store.

Summary

Return period: Customers may request a return within 14 days from the date of delivery.

Refund period: Once the returned product reaches our company and passes inspection, the refund will be processed within 10 business days.

Refund method: Refunds are made through the original payment method used for the order.

Return shipping cost: For eligible returns under the right of withdrawal, return shipping costs are covered by the seller.

Non-returnable products: Custom-made, custom-sized, specially cut, personalized, used, damaged, or non-resalable products cannot be returned.

Contact: For return, refund, cancellation, or exchange requests, please contact us at info@kasso.com.tr or via WhatsApp at +90 534 590 97 30.

1. General Conditions

By placing an order electronically through kasso.store, the customer is deemed to have accepted the preliminary information form, distance sales agreement, and the applicable terms of sale.

The delivery, return, refund, and after-sales processes of purchased products are subject to the applicable consumer protection legislation.

Products are delivered in accordance with the specifications stated in the order, together with the invoice and any applicable documents, accessories, or additional parts.

2. Order Cancellation

Customers may cancel their order before it has been shipped.

For order cancellation requests, customers may contact us through the following channels:

E-mail: info@kasso.com.tr
WhatsApp: +90 534 590 97 30

Once the order has been shipped, cancellation is no longer possible. In this case, the return procedure applies after the product has been delivered.

For custom-made, custom-sized, specially cut, or specially produced products, cancellation may not be accepted once production has started.

3. Right of Withdrawal

Customers have the right to withdraw from the purchase within 14 days from the date of delivery, without giving any reason.

To exercise the right of withdrawal, the customer must notify us within this period via info@kasso.com.tr or WhatsApp.

To be eligible for return under the right of withdrawal, the product must be:

• unused,
• undamaged,
• in its original packaging,
• complete with all accessories, documents, and invoice,
• suitable for resale.

Products that do not meet these conditions may not be accepted for return.

4. Return Conditions

Returned products must be carefully packaged by the customer and sent in accordance with the instructions provided by our company.

The product must reach us in unused, undamaged, and resalable condition.

If the product has user-related damage, missing parts, damaged packaging, or is no longer suitable for resale, the return request may be rejected or a depreciation amount may be deducted from the refund.

If the returned product does not meet the return conditions, it may be sent back to the customer.

5. Products That Cannot Be Returned

The right of withdrawal and return cannot be exercised for the following products:

• products custom-made or prepared according to the customer’s specifications,
• custom-sized, specially cut, or specially produced products,
• personalized products,
• used, installed, processed, or damaged products,
• products with damaged original packaging,
• products that are not suitable for resale,
• single-use products,
• products that cannot be returned due to hygiene, safety, or technical reasons.

6. Defective, Damaged, or Incorrect Products

If the product is delivered defective, damaged, or incorrect, the customer should contact us within 14 days from the date of delivery.

For products damaged during shipment, we recommend that the customer requests a damage report from the cargo company at the time of delivery.

If the product is confirmed to be defective, damaged, or incorrect, the return, replacement, or refund process will be carried out in accordance with applicable legislation.

7. Return Shipping

Return shipments must be made in accordance with the instructions provided by our company.

Return shipments are generally processed via Yurtiçi Kargo, unless otherwise instructed.

For eligible returns under the right of withdrawal, return shipping costs are covered by the seller.

For returns that are outside the scope of the right of withdrawal, or for products that do not meet the return conditions, shipping costs may be the responsibility of the customer.

Customers should contact us before sending a return shipment. Returns sent without prior notification or approval may result in delays.

8. Refund Process

Once the returned product reaches our company, it will be inspected.

If the return conditions are met, the refund will be processed within 10 business days.

Refunds are made through the original payment method used for the order.

For payments made by credit card or through PayTR, the refund will be made to the card used for the payment. The time it takes for the refund to appear on the card may vary depending on the bank and may take 2–3 weeks.

For payments made by bank transfer or EFT, the refund will be made to the IBAN provided by the customer.

9. Exchange Requests

Exchange requests may be evaluated for eligible products.

To be eligible for exchange, the product must be unused, undamaged, in its original packaging, and suitable for resale.

Custom-made, custom-sized, specially cut, specially produced, or personalized products may not be eligible for exchange.

10. If the Product Cannot Be Delivered

If the seller is unable to deliver the product within the expected period due to force majeure or unforeseen circumstances, the customer will be informed.

In such cases, the customer may request:

• cancellation of the order,
• replacement with a similar product,
• postponement of delivery until the issue is resolved.

If the order is cancelled, the refund process will be initiated according to the original payment method.

11. Contact Information

For cancellation, return, refund, or exchange requests, please contact us through the channels below:

Company Name: KASSO Mühendislik Sanayi ve Ticaret Anonim Şirketi
Address: AYOSB Mah. 2. Sok. No: 5 Tuzla / Istanbul, Turkey
E-mail: info@kasso.com.tr
Phone: +90 216 493 14 85
WhatsApp: +90 534 590 97 30
Website: https://kasso.store